Terms and Conditions

CANCELLATION POLICY

We understand that unexpected circumstances may arise, and we strive to be as flexible as possible.

Our cancellation policy ensures fairness for both parties while protecting the time and resources we commit to your event.

1. Cancellation Notice

All cancellations must be made in writing (via email) to Crocus Paella Ltd.

The date we receive your cancellation notice will determine the applicable refund as per the policy below.

2. Refund Policy

More than 6 months before the event:

80% of the deposit will be refunded.

20% is retained to cover administrative costs and potential lost business.

3 to 6 months before the event:

50% of the deposit will be refunded.

50% is retained due to potential preparation and lost booking opportunities.

1 to 3 months before the event:

25% of the deposit will be refunded.

75% is retained due to costs incurred in planning, staffing, and preparation. 

Less than 1 month before the event:

The deposit is non-refundable.

At this point, we have likely already ordered supplies and committed to staffing and other expenses.

3. Force Majeure

If the event is cancelled due to circumstances beyond the control of either party (e.g., natural disasters, government restrictions, or public health emergencies), we will work with you to reschedule the event at no additional cost or provide a refund minus any non-recoverable expenses.

4. Rescheduling

If you choose to reschedule your event instead of cancelling, we will transfer your deposit to the new date, subject to availability.

If the event is rescheduled less than 1 month prior, additional charges may apply depending on the incurred costs.

5. Special Considerations

In exceptional circumstances, we may be able to negotiate alternative terms on a case-by-case basis. Please don’t hesitate to discuss any concerns with us.

OUR PAYMENT TERMS

1. A non refundable deposit of 35% will be required to secure the date. Balance payment won’t be required until 21 days before your event unless it’s a last minute booking, in which case full payment should be made up front.

2.If the number of your guests reduces, we might have to change our quote.

3.Our quote is valid for two months from the day you receive it.